Frequently Asked Questions
Concierge & Support
01. Shipping & Logistics
Shipping Timelines
Complimentary shipping is provided across India. Delivery typically concludes within 3-5 business days for metro cities and 5-7 days for other regions.
Tracking Your Order
Upon dispatch, a unique tracking identifier will be shared via email and SMS. Real-time updates are also available within your profile's Order History.
02. Secure Transactions
Accepted Methods
- Premium Credit & Debit Cards
- UPI (PhonePe, Google Pay, etc.)
- Secure Net Banking
Security Assurance
All valuations are processed via PhonePe's encrypted gateway. We utilize industry-standard SSL protocols; your sensitive financial data is never stored on our servers.
03. Returns & Refunds
Return Policy
We offer a 7-day window for defective or incorrect items. Due to hygiene standards, opened seals cannot be returned.
Refund Processing
Once inspected, refunds are initiated within 48 hours. Credits reflect in your account within 5-7 business days.
04. Product Integrity
Authenticity
Our Eau de Parfum concentrations are crafted using high-grade essences to ensure 100% authenticity and artisanal quality.
Scent Longevity
Our formulations are engineered for high performance, typically offering a sillage of 6-8 hours on pulse points.
Further Inquiries
Should your query remain unanswered, our dedicated support team is available to assist you with bespoke service.
Aurélie Parfum — Defining Olfactory Luxury