Returns & Refunds Policy
Your satisfaction is our priority
🔄 7-Day Return Policy
Easy returns within 7 days of delivery
✅ Eligible for Return
We accept returns in the following cases:
- Damaged or defective product received
- Wrong product delivered
- Product seal is broken or tampered
- Missing items from your order
- Product differs from description
Return Conditions:
- Product must be unused and in original packaging
- All tags, labels, and seals intact
- Original invoice must be included
- Return request within 7 days of delivery
⚠️ Not Eligible for Return: Products with broken seals or used/tested fragrances cannot be returned due to hygiene reasons, unless damaged or defective.
📦 How to Return
Step 1: Raise a Return Request
Contact our customer care within 7 days of delivery via email (support@aurelieparfum.com) or phone (+91 80 1234 5678) with your order number and reason for return.
Step 2: Get Approval
Our team will review your request and approve within 24-48 hours. You'll receive return instructions via email.
Step 3: Pack the Product
Pack the product securely in its original packaging with all accessories, tags, and invoice.
Step 4: Pickup/Ship
We'll arrange a pickup from your location (free of charge) or you can ship it to our return address as provided in the instructions.
💰 Refund Policy
Once we receive and inspect the returned product:
- Quality Check: 1-2 business days
- Refund Initiation: 2-3 business days after approval
- Refund Mode: Original payment method (UPI/Card/Net Banking)
- Credit to Account: 5-7 business days depending on your bank
Refund Process:
All refunds will be processed to your original payment method within 5-7 business days after we receive and inspect the returned product.
Note: Shipping charges are non-refundable unless the return is due to our error (wrong/damaged product).
🔄 Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange a product:
- Return the product following our return process
- Receive your refund
- Place a new order for the desired product
This ensures faster processing and gives you flexibility in choosing your new product.
❌ Order Cancellation
You can cancel your order before it is dispatched:
- Log in to your account and go to Order History
- Click "Cancel Order" (available only if order not yet shipped)
- Refund will be processed within 5-7 business days
Once dispatched, order cannot be cancelled. You can refuse delivery or return the product after delivery.
Need Help with Returns?
Contact our customer care team for assistance